Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI highlighted disagreements about the impact of chatbots on customers and employees
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Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI, highlighted among other findings, disagreements about the impact of chatbots: Do purchase rates go down when people find out they are interacting with a chatbot? Or do chatbots actually increase customer satisfaction and loyalty? And are chatbots already successful in replacing human workers?A disclosure of chatbot identity before the machine–customer conversation reduces purchase rates by more than 79.
Twice as many consumers surveyed in 2019 would knowingly engage with chatbots because they are “very helpful,” compared to 2018 respondents; 83% of consumers said they’d make messaging their primary means of contacting customer support if they could be guaranteed an immediate response, compared to 76% in 2018; 54% of consumers say customer service has gotten better in the past year, compared to 43% in 2018 [TD Ameritrade Holding Corp.
11% of port operators say they have deployed"some" AI into terminal operations, and 56% say they were still in learning or piloting phases [In 2018, shipments of industrial robots worldwide increased 6% to 422,271 and the number of operational industrial robots increased 15% to 2,439,543 units; the number of professional service robots sold in 2018 rose by 61% to more than 271,000 units; autonomous guided vehicles represented the largest fraction in the professional service robot...
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