THE National Telecommunications Commission (NTC) ordered the country’s major mobile network carriers to explain issues encountered on the first day of the mandatory subscriber identity module (SIM) card registration.
PEOPLE are seen using their mobile phones in Divisoria, Manila, Dec. 27. — PHILIPPINE STAR/ EDD GUMBAN
“You are hereby directed to report to this commission the incidents of incomplete registration, platform involved, number of subscribers affected, geographical area, and actions taken to address these issues, as well as actions to mitigate or eliminate future incidents of similar nature,” Ms. Lopez said in the memorandum.
Sought for comment, DITO said in a statement that it was already in “close coordination” with the commission. Smart, the wireless arm of the PLDT group, said separately that it was already preparing to send its report to the NTC. Smart has around 67 million subscribers who need to register their SIM cards.In a statement e-mailed to reporters late Tuesday, the Ayala-led telco said it reported to the NTC that its SIM registration portal, new.globe.com.ph/simreg, was inaccessible on the first day. Globe’s registration portal was accessible as of 4 p.m. on Wednesday.
Globe said that such issues prompted the company to make the site temporarily inaccessible as customer data security is “paramount and any problem detected is treated with utmost severity.”
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Globe asks NTC for 72 hours to observe SIM registration portal"These issues prompted Globe to take proactive measures to make the site temporarily inaccessible as customer data security is paramount and any problem detected is treated with the utmost severity," Globe said. "In light of this development, Globe has requested the NTC for a maximum of 72 hours from today to observe our SIM registration portal to ensure all patches made are technically stable," it added.
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