“My entire team is basically dealing with secondary trauma all day long, because everybody that we deal with is hungry and don’t have their benefits,” said Magen James, a SNAP Outreach Manager for the Food Banks of Alaska.
that will put millions of dollars into a fast-tracked solution to fix the state’s months-long backlog. But advocates and insiders say the emergency funding doesn’t go far enough — and the biggest problems are going unaddressed.The bill will put $3.1 million toward overtime pay and dozens of additional temporary and contract workers. Dunleavy’s proposed capital budget alsoThose funds come on the heels of $1.
On the Kenai Peninsula, the food bank is averaging three new families a day — some who haven’t used the service in years. In Cordova, the Salvation Army has gone from serving 57 families to 80. And the Fairbanks soup kitchen has served a record number of people every month since last November. Rapp said he’s been asking elected officials to address the high rates of attrition ever since Gov. Parnell was in office. He said he hears about the effects of his department’s dysfunction every day.
Rapp said his experience makes him a fast worker. But because so many newer hires quit, long-time employees are thin on the ground. He wants to see the state get serious about retention.— said they’re dismayed to see the state instead put millions into software that has proven to be unreliable. But Rapp said frequent “hiccups” with ARIES lead to delays in getting people approved for Medicaid. Each time the program fails, he has to set that case aside, file a trouble ticket and wait for someone in IT to get things back on track. In nine years, Rapp said he’s seen documentation of at least 70,000 such trouble tickets.
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