Southwest Airlines has only canceled 39 flights across the country for Friday. That’s a huge improvement over the past few days when thousands of flights were scrubbed.
News that things are returning to normal is a huge relief to passengers and employees.
Southwest acknowledged inadequate and outdated technology left flight crews out of position across the country last week during freezing temperatures."I’m just surprised. It was a nonstop flight, and the bags aren’t there. Like, we left from Panama City, came directly to Dallas and the bags aren’t here," SWA passenger McKinlee Williams said. "Luckily, we brought some carry-on. We do have enough stuff.
Earlier this week, U.S. Transportation Secretary Pete Buttagieg penned a letter to Southwest Airlines CEO Bob Jordan. He called the disruption unacceptable.
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