Breaking news: Southwest Airlines says it’s preparing for near-normal operations Friday after meltdown that left thousands stranded
The misery continued Thursday for many passengers, with the airline once again canceling more than half of its scheduled flights in an effort to hit the reset button on its struggling operation. But the end of a days-long meltdown appeared to be in sight.
“We are encouraged by the progress we’ve made to realign Crew, their schedules, and our fleet,” the airline said in a statement. “With another holiday weekend full of important connections for our valued Customers and Employees, we are eager to return to a state of normalcy.” While about 2,500 flights were canceled Thursday, only a handful — fewer than 1 percent of the carrier’s flights — were scrubbed for Friday. A spokeswoman for Dallas Love Field Airport, where Southwest has a major presence, said she also expected operations would be close to normal Friday and that the baggage reclaim process had improved.
were at risk of failing. With its unusual point-to-point routing system, rather than a hub-and-spoke system, the airline has needed several days to get crews and planes back in position to resume a normal schedule.officer, offered a fresh apology in a video message Wednesday night and said passengers can submit refund requests and ask to have their expenses covered using the airline’s“My personal apology is the first step of making things right,” Green said.
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