Asserting it is time to protect the rights and welfare of workers in the Business Process Outsourcing (BPO) industry, Senator Lito Lapid is asking Congress to frontload passage of Senate Bill No. 2235, or BPO Workers’ Welfare and Protection Act of 2023, to address working conditions of some 1.3 million…
Asserting it is time to protect the rights and welfare of workers in the Business Process Outsourcing industry, Senator Lito Lapid is asking Congress to frontload passage of Senate Bill No. 2235, or BPO Workers’ Welfare and Protection Act of 2023, to address working conditions of some 1.3 million BPO workers employed by 1,000 companies.
Citing negative feedbacks reaching his office, Lapid noted reports that “this situation exposed them to high levels of stress due to heavy workloads and stringent performance standards,” adding that “they also face insufficient breaks and sudden changes in shift schedules.” The Philippines, he noted, appears to be the global leader in the BPO sector because “Filipinos are known to be good at work, friendly and have lower wages compared to developed countries abroad.”
He, however, said that “despite this, the rights of BPO workers are still not given protection,” especially as demand continue to increase and they are stuck in the results-oriented industry.
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