It is time to protect the rights and welfare of workers in the Business Process Outsourcing (BPO) industry in the
Senator Lito Lapid filed Senate Bill No. 2235 or BPO Workers’ Welfare and Protection Act of 2023, which seeks to address the working conditions of BPO workers, estimated at 1.3 million Filipinos employed in 1,000 BPO companies in 2019.
Lapid noted that the BPO industry in the country has expanded and recorded great growth in the past two decades. The Philippines, he said appears to be the global leader in the BPO sector because Filipinos are known to be good at work, friendly, and have lower wages compared to developed countries abroad.
Despite this, Lapid said that the rights of BPO workers are still not given protection, especially as demands continue to increase and they are stuck in the results-oriented industry.
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