Dallas 911 dispatchers and call takers received a big holiday gift Thursday — a big recreation and relaxation upgrade for their break areas.
But now, calls are answered on average in just four seconds compared with exceptional delays last year or some calls not answered at all during busy periods.
The key is 911 operator staffing which almost doubled in the past year. From a low of 60 operators in May 2021, the current staff is 113 with several more in training. “They truly are, just like our police officers, firefighters and paramedics, they truly are life savers,” Assistant Dallas City Manager Jon Fortune said.
Dallas 911 administrator Robert Uribe was hired from Austin two years ago to help execute improvements. “If you don't have enough staff, they have to take calls back to back to back. If you do that, you're burning out the employee,” Uribe said.“It definitely good to take a break every now and then. The break room there, we need it,” she said.
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