Most customers reported slow loading times.
from July to December 2021 that found a wider rollout of 5G helped mitigate network problems. During this time, the region averages for network problems per 100 devices hovered at nine in most areas and only climbed to 10 and 11 in the Southeast and Southwest. In this most recent study, region averages jumped to 10 throughout most of the country as well as to 11 and 12 in both the Southeast and Southwest.
“An uptick in wireless and device usage was bound to catch up to network quality,” Ian Greenblatt, the managing director at JD Power said. “While the number of problems is significantly lower when 5G is available, the most influential problems on network quality ratings continue to be streaming audio and video quality, slow loading times and calls not going through.”
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