“I don’t care about the loss of this money. You know how embarrassing this is for me. I will do everything in my power to make this right moving forward.'
after launching her eponymous makeup brand. Soon after the release of her So Rich Lipsticks, customers started to call out manufacturing flaws, including tiny black holes and lumps, on social media. In response to the complaints, Hill announced that she would be giving customers a full refund and new product if they contacted the company about the lipstick — while also assuring all customers that the lipsticks were still safe for use.
This announcement comes after Hill sent out her lipsticks to five different labs for third-party testing, a process that she revealed cost her over $100,000."We’ve reviewed the quality issues related to our So Rich Lipsticks & believe our production did not meet our brand standards," Jaclyn Cosmetics wrote on Twitter."We’ll be issuing a full refund to everyone who purchased the product.
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