The first day of SIM registration was not exactly smooth sailing for all three telco players, an expectation that turned into reality as official registration platforms suffered glitches and one was even forced to temporarily go offline. Know more:
THE first day of SIM registration was not exactly smooth sailing for all three telco players, an expectation that turned into reality as official registration platforms suffered glitches and one was even forced to temporarily go offline.
She said Globe has been preparing for the implementation of the SIM Registration Law but had to recalibrate its system within just 15 days given the release of new guidelines under the implementing rules and regulations , including the verification step through a “selfie.”“We ask our customers for their understanding as we experience these birth pains given this massive deployment of software. We’re setting the stage for our customers to have a good digital experience,” Crisanto said.
Prior to the glitch, Globe said its SIM registration portal went live early in the morning on December 27, where at least 20,000 customers were able to register. A day before the start of the registrations, the telcos and even the Department of Information and Communications Technology admitted that they expect “birthing pains” for the maiden implementation of the SIM Registration Law.
“[W]e launched a 24/7 complaint center so that concerns can be reported immediately and acted upon promptly.”
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