They tend to you when you're sick, serve you meals and help you get to where you need to go. Service workers play a vital role in American society. Yet many say they're hanging on by a thread as pandemic restrictions ease.
They tend to you when you're sick. They serve you meals when you don't have the time or energy to do it yourself. They help you get to where you need to go. They assist you with your finances. And they help you look and feel your best.
The pandemic presented a major shift for office workers required to work from home during nationwide city shutdowns. Since then, many employers have introduced more-flexible working arrangements. But service workers - many of whom were on the front lines during the height of the pandemic - say they have been left behind.
A growing worker movement continues to expand three years after the outbreak of the pandemic. Bank tellers at Beneficial State Bank, a community development bank serving California, Oregon and Washington state, unionized in 2020, ending a 40-year hiatus of union activity in the sector.
Lizzet Aguilar, a 42-year-old cashier at a McDonald's franchise in Los Angeles, was fired after going on strike with her co-workers over alleged poor safety protections during the height of the pandemic. She's in the process of being reinstated following a state labor commissioner ruling and is now speaking up about another issue she finds deeply concerning, what she calls "wage theft.
"It's just basic needs. What we are asking is not a lot," she said in Nepali, through an interpreter. "If things aren't done, I will change my profession entirely . . . for my own family and sanity," she said. "It's very frustrating . . . nursing was supposed to be a respectable profession."
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