Houstonians battle soaring water bills as equipment failures and staff shortage complicate charges
. As a result, a household consuming 4,000 gallons per month, for example, would see its bill go from $57 in 2021, to $89 by 2026.
Natalie Vega, 39, owns a three-bedroom townhouse near West University Place. Over the years, her monthly water usage has averaged around 4,000 gallons, with some seasonal fluctuations, her bills show. A combination of factors, including a rising number of leaks, rate increases and aging infrastructure has led to confusion and sometimes misconceptions about the city's water billing system, District C Councilmember Abbie Kamin said.
Jones said the department has made progress improving the dispute process in recent months, including hiring 35 new customer service representatives in January, which significantly reduced wait times.Bradley Harmes, a 68-year-old retiree, said he experienced that firsthand when he received two water bills totaling $1,648 for 67,000 gallons in late 2022. His typical usage was just a few thousand gallons a month, his bills show.
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