Complaints upheld against Coventry NHS boss

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Complaints upheld against Coventry NHS boss
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Danielle Oum, based in Coventry, was found not to have acted with integrity in a previous NHS role.

Danielle Oum was appointed to a senior NHS role in Coventry before a complaint was lodged against herThe chair of Coventry's NHS integrated care system has been found not to have always acted with honesty and integrity in the past by an independent inquiry.

The complaints related to Ms Oum's actions in trying to obtain resignations from non-executive directors and the treatment of the complainant, who was based at the Birmingham and Solihull Mental Health Trust, from December 2020.The report undertaken by Janet King, of JM King Associates, found Ms Oum did not act with compassion or understanding when dealing with the complainant, who was a senior volunteer, and it was not reasonable to block his email account.

The investigator found that there was also overwhelming evidence to suggest she did not consult with other parties appropriately and this amounted to a serious error of judgement. A month after the findings were published, in October 2022, she stepped down as chair of the Birmingham and Solihull mental health trust.

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