Solar company issues are common complaints to Contact Denver7. When one company's name kept showing up, consumer investigator Jaclyn Allen went to work to shine some sunlight on the problem.
DENVER — With so many sunny days, Colorado is the ideal place to take advantage of solar energy. But buyer beware — solar company issues are some of the most common complaints in the Contact Denver7 inbox.
"Since then, they have made at least 11 service appointments and two-thirds of the time, they don't show up and don't even call us to tell us that they're not showing up," said Tarbutton, who said the technicians don't know what to do and don't have the necessary parts."Two years later, the panel is still broken"
Sunnova is not a fly-by-night solar company; its website boasts more than 300,000 customers in 42 states. The BBB has issued an alert for Sunnova, citing a pattern of complaints including deceptive sales practices, poor customer service, and technicians who do not arrive as scheduled. As an example, the company is"adding new state-of-the-art customer call centers in Houston and Puerto Rico."
"So the nerdy high school teacher that I am, I've tracked the kilowatt hours that we buy," she said."We had a third party perform a home energy audit. We have programmable thermostats. We have enrolled in Saver Switch with Xcel. Anything that we can do to save energy, we do. It does seem that the only thing we can't rule out is that the solar array is producing energy that we can't consume.
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