From Breakingviews - TikTok stirs up Starbucks workforce solutions
, is accelerating demand for such technical inventions, as perhaps are worker movements and the pressure to increase wages.
Ordering lattes is already getting easier at Starbucks. A record-breaking 27% of transactions at U.S. company-operated stores came over the app in the latest financial quarter. And the profitable “modifiers” – syrups and other extras – that require extra steps from baristas, added $1 billion to the company’s $32 billion in revenue last year, twice as much as in 2019.
Incoming Chief Executive Laxman Narasimhan faces staffers increasingly eager to unionize just as U.S. labor shortages
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