Daily News | World Mental Health Day: What Americans think about 988 hotline, suicide prevention, police response to crisis
. As of this summer, however, about half of Americans had never heard of 988, according to both of the recent surveys.9 Alliance for Mental Illness and IpsosIn addition to being a shorter, more memorable number than its predecessor — the 10-digit National Suicide Prevention Lifeline number — 988 aims to avert a police response to mental health crises.
About 30% of the calls placed to 911 for emergency help would be more appropriately directed to 988, Kristen Houser, deputy secretary of Pennsylvania’s Office of Mental Health and Substance Abuse Services,Many Americans are nervous about having police officers respond to a mental health crisis. The KFF/CNN poll found that a quarter of respondents believed that calling 911 when they or a loved one is in crisis would make the situation worse.
The most common reasons that respondents cited for their concern was that police are untrained to deal with mental health and that it could be unsafe for people in mental health crisis. Others said police weren’t the right resource, that they don’t trust police, and that they fear that police would lead to an arrest or forced hospitalization.
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