'I don't want to see any more fun POC- and independently-owned places crumble because their customer base refuses to change with the times.'
"I don't want to see any more fun POC- and independently-owned places crumble because their customer base refuses to change with the times.", you've probably noticed that the restaurant landscape has changed quite a bit over the last few years. Gone are the days of walking into a restaurant on a busy Friday night and expecting a table immediately; in are the days of reservations made weeks or months in advance. Also in? The days of inevitable reservation fees and deposits.
Imani admits that in Rachel's case, the"honorable and equitable" thing for the restaurant to do would've been to let her cancel and agree to move the reservation. But Imani also hypothesizes that they likely didn't do that because oftentimes, a diner will cancel a reservation made for a"primetime" window."Meaning, the restaurant and the people who work there have already been kicked in the face twice," she says in her video.
The increase in popularity of third-party reservation apps, like Resy or OpenTable, has also made it easier than ever for restaurants to charge fees. Joshua Wood, who runs hospitality marketing agency, told BuzzFeed that before these apps became popular,"cancellation fees didn't exist, and restaurants left a lot of money on the table." He explained that they're a"necessary evil" and advises all his clients to charge a fee if someone cancels within 24 hours.
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