How to avoid creating even more conflict during when mediating disputes at work:
of empirical studies about mediation. Through that work, we identified four primary reasons why mediation can fail.
One of us pilots conflict for a living as the chief strategy officer for the Federal Mediation and Conciliation Service. His team has settled major disputes over national railroads, a state-wide public pension system collapse, and even the government’s largest-ever federal investment in transportation infrastructure in Native American land. We share his lessons — learned from those experiences — to help any leader successfully navigate landmines in mediations.
The medic’s best tools are controlling the process, managing emotions, and providing a structure that finally lets the parties involved hash it out, in a reasonable amount of time. Simultaneously, it’s up to the medic to model a positive example of self-composure and self-expression, and to reassure those involved, all while consistently evaluating and reframing their problems. The medic’s authority as an executive helps.
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