Why airlines need better policies and practices for transporting assistive equipment:
“Your wheelchair has been damaged during the flight.” For a person who relies on a chair for mobility, this is the last thing you’d want to hear upon your arrival in a new city.
What had happened to the chair? Could I find a repair person in Buffalo? Is my weekend completely ruined now? Lucky for me, the airline had confused me with another wheelchair-using passenger on my flight. It was the chair of a passenger from France, and my chair was next to it, albeit with new minor scratches and dents, but the motor was still working. Although I was grateful that it wasn’t my chair that was damaged, I was dismayed at how the service personnel handled the situation, taking no responsibility, or showing regret for the mishap.
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