Henry Sy Sr.'s consistency in understanding its market has stayed with SM through the years. Providing customers with affordable and quality items goes way back to Tatang—the name Mr. Sy was fondly called by those whose lives he touched.
MANILA, Philippines — When the Mall of Asia opened in 2006, Henry Sy, Sr. was walking around the SM Store alongside Ma. Cecilia Abreu, who was then Assistant Vice President for Store Operations.
Continuing the story of the SM Makati customer, Chelo Monasterio, once an SM Makati branch manager, said, “Tatang feels that SM is for everyone. That’s whyMonasterio joined SM 41 years ago, back when there were only three stores: Quiapo, Cubao and Ermita. Climbing the ladder from HR manager, SM Makati branch manager to becoming SM Store president, and now a consultant for SM Retail, Monasterio shared with pride, “We were trained by Tatang. So what we think, what we impart came from him.
Seeing that Siaco thrives on challenges, she was given the task by Mr. Sy of becoming an acting warehouse manager. “I told him that it’s a man’s world, but he told me to train as a warehouse manager. He said to me, “I need your talent. I don’t need your physical strength. That would be too taxing for you,” Siaco shared.train.” She also said that he also informed the affected staff of the consequences of the mistake.Abreu shared another anecdote. “Supermarket.
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