Wendy's highly anticipated new french fries are officially on sale — and they're coming with a guarantee.
If you're not happy with the fries, which have been reformulated to be extra hot and crispy, Wendy's will replace them with no questions asked. Unsatisfied customers just have to bring them back to any of Wendy's US locations for a free exchange. The"Hot and Crispy Fry Guarantee" promotion is the chain's way of raising awareness that its top-selling item is getting its first makeover in more than a decade.
The fries were revamped to improve the experience for customers who are shifting their ordering preferences to drive-thrus and delivery because of the pandemic.Read MoreThe new fries look pretty similar to the old ones, but this time around Wendy's has retained a bit more of the potato skin and is using a new batter system to ensure the heat and crispiness last longer. Wendy's spent four years on the revamp, experimenting with 20 different shapes before landing on the new formula.
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