Wells Fargo bankers tell East Bay customer they're too busy to stop wire scam

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Wells Fargo bankers tell East Bay customer they're too busy to stop wire scam
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After racing across town to another branch, the teller there was able to stop one fraudulent wire transfer -- but it was too late to save $20,000 from going to the scammer.

"So I said, 'OK walk me through this,' so he kept walking me through all the steps. And when that was done he said, 'You know there's another wire fraud transfer in the form of $5,000,'" Booras said."At this point I see the money leave my account, and he said, 'No, no, it's OK, it's in our, it's in our fraud department now, that's where it's protected,'" she said.

She pleaded with bank employees to stop those wire transfers -- fast. But to her shock, no one would help. "You have a woman who's in the process of being defrauded, with tears coming out of her eyes and you sent her away," said her husband, Ted Booras."It took me a lot of time to get through traffic and the road work they're doing on Crow Canyon road," she said.A banker at the other branch saw her in tears, responded quickly, and managed to stop the $5,000 dollar wire transfer. But the $20,000? Too late. It was gone.

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