Pressure’s growing in the telecom industry—customer service is the key to acing the competition paid servicenow
The rapidly evolving business landscape has led to a serious wake-up call for the telecommunications industry. Which is why communications service providers are under huge pressure to innovate, transform, and compete.Luckily, there’s one surefire way these companies can stand out and take the lead—by delivering world-class customer service. Because this ain’t your mama’s Ma Bell. And CSPs that aren’t prepared to fight to keep their customers happy will go the way of the rotary dial phone.
But how does a CSP get to the place where they can deliver truly amazing service to every customer, every time? It starts by having a powerful customer service solution in place. One that lets them provide proactive service from issue to resolution—and even solve customer issues before they even start.
In this video, ServiceNow General Manager and Area VP of Telecommunications Chris Bauschka talks about the challenges facing CSPs today, and why giving CSPs the tools to provide tremendous services is at the heart of business success. It’s not easy, but it is possible. As Chris mentions, Vodafone is just one example of a telecom giant—boosting productivity by 45% and increasing NPS by a full 25 points.
Take a look to discover how CSPs can unwind the current costly and complex means of providing customer service and move toward proactive, effective, cost-conscious self-care. Then discover how telecoms can
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