SPONSORED: Video Quick Take: Deloitte’s Mike Bechtel on Opening up to AI DeloitteUS DeloitteOnTech DeloitteAI
Welcome to the HBR Quick Take. I’m Julie Devoll, editor for special projects and webinars at HBR, and today, I’m here with Mike Bechtel. As chief futurist within Deloitte, Bechtel helps clients develop strategies to thrive in the face of discontinuity and disruption. His team researches the novel and exponential technologies most likely to impact the future of business. Today, we’re here to do a quick take into AI and what that could mean for the future of your business.
Now, this only works if you have trust, right? You could have all the fanciest math in the world helping power the optimal decision, but if it’s a black box, if you can’t understand or audit what’s going on in there, you’re unlikely to use it. And so difference number one—copilot, not critic. Difference number two—glass boxes, not black boxes. Explainable AI is a meaningful and trustworthy inorganic colleague.Really interesting to think about the future. Thank you for that.
There’s this old quote: “Success is having better problems to solve.” And so too is AI. AI is freeing us to move up the stack and focus on higher-order problems. The responsibility for business leaders [is,] what are these higher-order problems? What new solutions can we deliver with this excess capacity?Mike, different companies are on different levels of their journeys when it comes to AI.
And so being mindful about identifying biases and existing training data, stamping those out, and making sure again that we’re teaching these machines to operate on our aspirational and best ambitions, that’s going to be the difference between replicating the wrong kind of past and creating the kind of future that we all want together.Great insight into the customer journey. Mike, thank you so much for all your time today about the future of AI.
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