Verizon plans to update 911 routing technology after Denver's East Colfax neighborhood calls for change

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Verizon plans to update 911 routing technology after Denver's East Colfax neighborhood calls for change
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A Wednesday announcement from Verizon brought Denver's East Colfax neighborhood one step closer to the overhaul it's been advocating for since the passing of a beloved community member. via CB_Cotton

DENVER — A Wednesday announcement from Verizon brought Denver's East Colfax neighborhood one step closer to the overhaul its been advocating for since the passing of a beloved community member.

In a community meeting on July 27, Denver's 911 director, Andrew Dameron, said the misrouted 911 calls occurred solely with Verizon subscribers. He explained the calls pinged off of a nearby cell tower serviced by Aurora dispatchers at the time of the shooting. Verizon plans to implement location-based routing , not only in Colorado but nationwide. But LBR is an interim stopgap measure until local 911 centers implement standards-based Next Generation 911 call routing capabilities. This is not just Verizon’s position, but the position of the public safety community at large.

Despite the misrouted 911 calls that occurred the night Kaing died, according to computer-aided dispatch reports obtained by Denver7, officers and paramedics arrived on scene less than five minutes after Kaing was shot. Still, those who knew and loved Kaing, feel vital time was wasted. Dameron said the implementation would require action on the state level. Denver's 911 Task Force is currently drafting legislation to bring before state legislators.

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