USDOT launches investigation into Delta as airline continues to cancel flights in wake of IT outage

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USDOT launches investigation into Delta as airline continues to cancel flights in wake of IT outage
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Secretary Pete Buttigieg said USDOT has opened an investigation into the airliner

continued into a fifth day. Worse news: Delta 's meltdown will probably extend through the end of the week.

"All airline passengers have the right to be treated fairly, and I will make sure that right is upheld," he added. The problems will continue for at least a few more days, warned Rahul Samant, the company's chief information officer, in a message to Delta employees Monday. A person familiar with the airline's operations allowed CNN to see screenshots of the prompts. Delta declined to comment on the questions it was asking crews.

Delta has prided itself on its on-time performance and customer service. Earlier this month its bragged in its earnings report that it achieved industry-best completion factor and on-time performance, and operated 39 cancellation-free, brand-perfect days. This meltdown is doing some damage to that reputation that will take time to repair.

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