San Antonio-based USAA took the No. 1 spot in the Consumer Reports ranking, ahead of NJM Insurance Group and Amica Mutual Insurance.
, which include cost of premiums, claims settlements, customer service, help and advice with policy options, policy review, coverage and clarity of policy contracts.
That earned USAA an overall satisfaction score of 92, the highest among 36 insurers in the ranking. NJM Insurance Group came in second with a score of 88; Amica Mutual Insurance came in third with a score of 83; Erie Insurance came in fourth with a score of 81; and PEMCO Mutual Insurance Co. came in fifth with a score of 80.USAA doubled CEO’s pay and gave execs raises. Here’s how much they made in 2022.
The ranking is based on a survey of 40,251 Consumer Reports members and 47,713 experiences with car insurance companies they told the organization about. USAA, NJM and Amica have been among the top three car insurance companies in Consumer Reports' ratings since 2004,USAA has more than 13 million members, consisting of military personnel, veterans and their families. The company is one of San Antonio's biggest employers, with roughly 19,000 workers based in the area.
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