The average waiting time at University Hospital Southampton's (UHS) was 11 weeks, a report says.
Ms Hayward said the whole system was "creaking".
"Patients are cancelled on a daily basis because there are patients in hospital who do not meet that criteria to reside and they're not in the community," she said.Prof Barrie Margetts, chair of the council's health panel, said: "It looks like everything is broken. "Our responsibility is the people of the city and whatever these different bits look like, what we see is for the people in Southampton, they're really struggling."Improvement plans have been announced, including working more collaboratively with partners, reducing variation when recommending treatments, and "transforming" outpatient services.
Mr Heape said: "We still have really good outcomes [for] the patients that eventually get into our care, and we do try and prioritise all of our waiting list on clinical priorities for all referrals."
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