United Airlines announced Thursday that it has started adding Braille markings to the interior of its planes, with plans to outfit its full fleet over the next three years.
So far, about a dozen planes have been equipped with the signage, which conveys information about rows, seat numbers and lavatories. The rest of the United-operated fleet, which doesn’t include regional jets, are expected to be updated by the end of 2026.“What we want to do for all of our customers is allow them to navigate as much on their own as possible,” Linda Jojo, United’s chief customer officer, said in an interview.
Jojo said the airline is also considering other ways to help those with vision loss who don’t read Braille, such as adding raised lettering on different areas of the planes. According to the, about 6 million Americans have vision loss and 1 million are blind. Kelly Gasque, spokeswoman for the American Council of the Blind, said in an email that the organization has been communicating with United about the Braille plans for the past few months and has encouraged the airline to take even more measures to improve accessibility.
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