Uber's challenge to balance driver safety with customer privacy

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Uber's challenge to balance driver safety with customer privacy
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Margaret Bordelon can still feel the hands of the drunk man who tried to pull he...

NEW YORK - Margaret Bordelon can still feel the hands of the drunk man who tried to pull her in for a kiss at the end of his Uber ride last September in Lafayette, Louisiana.

“When I asked Uber what it was going to do to protect me and other women going forward, I received no response,” Bordelon recalled. The 15 women interviewed by Reuters, contacted through social media support groups, do not represent a comprehensive review of Uber’s response to allegations of acts of violence against drivers. But data published by Uber in December - a first for the industry - showed drivers were the victims in nearly half of about 6,000 reports of sexual assault during Uber rides in the United States in 2017 and 2018.

However, as contractors, drivers have no such guaranteed rights and they cannot claim benefits from Uber. Uber told Reuters that its drivers, as independent contractors, have the right to decline or cancel any trip request, and can end a trip if they feel unsafe. In a November report, Uber said it received nearly 22,000 requests from U.S. law enforcement for user account details in 2018 and produced at least some data in 72% of the cases.

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