EXCLUSIVE: U.S. Dept. of Transportation fines six airlines $7.4 million and orders them to pay a total of more than $600 million in refunds to customers who had their travel plans ruined during a chaotic stretch for air travel earlier this year.
In an interview with "NBC Nightly News" anchor Lester Holt, Transportation Secretary Pete Buttigieg said airlines have made strides, but still have work to do.Michael Ciaglo / Bloomberg via Getty Images fileThe U.S. Department of Transportation has ordered six airlines to pay a total of more than $600 million in refunds to customers who had their travel plans canceled or delayed during what has been a challenging year for carriers in the U.S. and abroad.
“When a flight gets canceled, passengers seeking refunds should be paid back promptly," U.S. Transportation Secretary Pete Buttigieg, said in a statement."Whenever that doesn’t happen, we will act to hold airlines accountable on behalf of American travelers and get passengers their money back. A flight cancellation is frustrating enough, and you shouldn’t also have to haggle or wait months to get your refund.
Those dismal rates are largely a consequence of the pandemic and the airlines pivoting to respond to travel restrictions and lockdowns. And as the pandemic waned, airlines were caught flat-footed by the soaring demand from travelers eager to get out of town. In an interview with"NBC Nightly News" anchor Lester Holt, Buttigieg said airlines had made progress in improving the customer experience, but still have some work ahead of them.
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