Louise Panicali’s husband receives a $1,000 Marriott gift card for doing a good deed. But the card doesn’t work. Will Marriott do a good deed itself by fixing the problem?
DEAR TRAVEL TROUBLESHOOTER:
I immediately contacted the Marriott gift card department to report the problem. Since then, I have made numerous attempts to contact Marriott via email and phone with no resolution. Marriott won’t replace the gift card.That was a nice thing for your husband to do — and the gift card was an appropriate gesture of gratitude.
Instead, it looks like you leaned on Marriott to fix the problem. That’s fine — after all, it’s Marriott’s name on the card — but I don’t think the company is entirely responsible for this worthless gift card.
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