The Gartner Hierarchy of Supply Chain Metrics Benchmarking program helps leaders identify 🔎 opportunities to improve end-to-end performance. Learn how: GartnerSC SupplyChainManagement
Supply chain metrics are measurements of the supply chain’s operational effectiveness.Supply chain leaders must measure supply chain performance to ensure they are making the right trade-offs to deliver the desired outcomes.Supply chain performance targets focus on inventory and cost, service and demand. Supply chain targets will vary based upon customer expectation around price, fulfillment and perfect order.
For customer/consumer metrics, information coverage typically includes: key consumer issue, attitudes/behaviors, retailers/distributors, operations, and past experience with related products/campaigns. It is important when designing a data collection plan that you detail collection responsibilities to avoid inefficiency. In other words, identify the source of information and give a narrow information assignment to teams/team members for ease and clarity.A supply chain KPI scorecard is a concise set of metrics derived from the key drivers of supply chain operation, which makes them easy to understand and actionable. The best scorecards have around 12 supply chain metrics.
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