Riders say they are extremely happy with this San Francisco Bay transit system, according to a recent survey. The new scores make it the highest-rated in the nation.
It seems many enjoy taking in the fresh air views as they sail around the Bay. A whopping 99% of ferry passengers said they are pleased with the ferry service, according to aThe survey, conducted over the summer by CDM Smith, asked 963 passengers what they thought of their ride.
The high score was an increase from an 88% satisfaction rating in 2017. They said the number of riders who are ‘very satisfied’ with the service doubled during the pandemic recovery from 38% to 76%.The survey also revealed that 42% of riders were new, and had not been on a ferry before 2020, indicating the pandemic really did play a role in growth.
"It’s hard to do better than 99%, and we have the excellent work of our captains and crews to thank," said WETA Executive Director Seamus Murphy. "In an effort to maximize ridership return, we’ve prioritized passenger experience over the last year, and it’s great to see those efforts pay off."
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