SmileDirectClub, the largest at-home dental alignment company, promises to leave patients smiling, but an NBCNews investigation into a growing list of complaints found that this new trend in straightening teeth is leading to painful problems for some.
And in January, in an effort to protect patients, a law went into effect in California requiring all teledentistry patients to get an X-ray before undergoing online aligner treatment. Virginia is considering similar rules.
That’s what happened to Tom Harwood, 40, of Winnemucca, Nevada. Harwood told NBC News that his dentist said the SmileDirectClub aligners moved his teeth so fast that it caused some of them to detach from the bone. It’s important for teeth straightening patients to see an orthodontist regularly to make sure their bite is correct and their mouth is healthy overall, Kau said.
But NBC News found complaints related to poor patient outcomes, including problems with bite and spacing. But NBC News hidden cameras recorded employees at SmileDirectClub shops in Ohio, New Jersey and Alabama advising potential customers they didn’t have to see a dentist before starting treatment.
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