Four tips from BIIntelligence to help banks improve their front offices and deliver a better digital customer experience in 2020:
report, we discussed the importance of experiential factors like friendliness of customer service and ease of use over more tangible factors like interest rates for younger, tech-savvy consumers.As the seat of user experience, the front office should therefore be a core focus of banks' digital transformation efforts, especially as they try to build loyalty among young consumers who are amassing spending power.
Here are our top four tips for front office improvements to deliver a better digital customer experience: Personal finance management tools help customers take better control of their financial situations and develop healthy spending habits. These services are in , and consumers are willing to share personal data with them to ensure they're tailored to their exact needs.
Indonesia Berita Terbaru, Indonesia Berita utama
Similar News:Anda juga dapat membaca berita serupa dengan ini yang kami kumpulkan dari sumber berita lain.
The world's largest river cruise ship will sail in Spring 2020 — see inside - Business InsiderThe cruise will sail on China's Yangtze River and includes views of the Qutang, Wu and Xiling Gorges, as well as ancient temples and pagodas.
Baca lebih lajut »
Business Insider ranks the 11 best movies of 2019 - Business InsiderFrom 'The Irishman' to 'Knives Out,' here is a look back on the movies that we found to be the best of the year.
Baca lebih lajut »
The world's largest river cruise ship will sail in Spring 2020 — see inside - Business InsiderThe cruise will sail on China's Yangtze River and includes views of the Qutang, Wu and Xiling Gorges, as well as ancient temples and pagodas.
Baca lebih lajut »
What to expect from Apple in 2020: iPhone returns to growth and more - Business InsiderNext year is shaping up to be a huge moment for Apple as it's expected to reclaim dominance of the smartphone industry — here's what to expect in 2020
Baca lebih lajut »
Audio tech, marketing experts share 2020 predictions: programmatic, AI - Business InsiderVoice technology is opening doors for advertisers, but as it grows smarter with scale its practical applications will continue to expand.
Baca lebih lajut »
JMP Securities adtech exec makes 2020 M&A predictions - Business InsiderAd-supported streaming services and measurement firms will be hot acquisition targets next year, according to JMP Securities' Elgin Thompson.
Baca lebih lajut »