How some companies fight the curse of presenteeism
RONALD REAGAN famously quipped that “it’s true hard work never killed anybody, but I figure, why take the chance?” Beyond a certain level, extra effort seems to be self-defeating. Studies suggest that, after around 50 hours a week, employee productivity declines sharply.
There will be days when you do not have much to do; perhaps because you are waiting for someone else in a different department, or a different company, to respond to a request. As the clock ticks past 5pm, there may be no purpose in staying at your desk. But you can see your boss hard at work and, more important, they can see you. So you make an effort to look busy.
The consequence is often wasted effort. To adjust the old joke about the Soviet Union: “We pretend to work and managers pretend to believe us.” Rather than work hard, you toil to make bosses think that you are. Leaving a jacket on your office chair, walking around purposefully with a clipboard, and sending out emails at odd hours are three of the best known tricks. After a while this can result in collective self-delusion that it is actual work.
As well as reduced productivity, this can mean greater medical expenses for the employer. According to a study in the Journal of Occupation and Environmental Medicine, these costs can be six times higher for employers than the costs of absenteeism among workers. To take one example, research published in the British Medical Journal found that Japanese employees with lower back pain were three times more likely to turn up for work than in Britain.
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