Tax filing season is here. But as it starts to accept this year's returns, the IRS is still working through millions filed last year — plus other problems.
This year's tax filing season will begin on Monday. Most people have until April 18 this year to submit their returns.
As it starts to accept this year's returns, the IRS is still working through millions filed last year. And that's just one of its problems. "Among the lucky one-in-nine callers who was able to reach a [customer service representative], the IRS reported that hold times averaged 23 minutes," according to the report, while also noting that practitioners and taxpayers have reported that hold times were often much longer."It has been a very painful period of time, very frustrating, very hard for taxpayers," Collins said.
And while Congress did provide extra money for the IRS to process those payments, Bruckner says the"one-off extra funding amounts aren't nearly enough to cover the long-standing funding issues that the IRS has, and to deal with the personnel loss that they have accumulated over the last 10 years."
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