Southwest isn't the only U.S. airline experiencing delays and cancellations, but it’s by far the worst-hit — about 5,500 flights have been canceled in the last two days. Here’s where analysts say things went wrong.
, a travel website."At this point, we can very safely say that this is no longer a weather-related disturbance. We've had clear skies in the United States for several days now, more or less, and Southwest is the only airline that is failing so spectacularly here."
At least he's lucky to be with his parents, but"I will burn multiple days of unplanned vacation and absorb four days worth of extra kennel fees for the dog I can't get back to," he says."It was awful. It really was," McClain says, adding that he feels bad for fellow Southwest passengers who face even worse predicaments.
Helane Becker, an aviation analyst with Cowen, an investment bank and financial services company, says Southwest needs to bring those tools, in the form of internal software systems, up to date. As a result,"when you get a weather situation like this, you have all sorts of pilots and flight attendants that can no longer get to where they need to be, because quite often flight crews are not based at the same city or they don't live at the same city that they're based out of," she says."So when there's bad weather, everything tends to get out of position."Capt.
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