Following a mix-up from her insurer, a Model 3 was declared totaled and blocked from using Superchargers. However, even after sorting the issue out with her insurer, the owner couldn't get Tesla to return her charging rights
Tesla’s customer service team has once again proven to be unresponsive to customer complaints. The latest example of its lack of concern for its drivers comes from Scottsdale, Arizona., says that her vehicle was barred from using the automaker’s Supercharger network after going in for warranty repairs. The problems started in August, when her battery died.
that other drivers at the Supercharger came over to try and help her out, but no one could find a solution.As it so happens, her inability to use fast-charging service was intentional.made the decision to bar her from using the service after they discovered from the vehicle’s Carfax report that it had been listed as totaled.
So Erickson set about remedying the situation, and managed to get both her insurer and Carfax to correct the Model 3’s status. But she was still struggling to get Tesla to give her back her right to Supercharge, so she reached out to Arizona Family.
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