Telehealth is seen as a solution for patients who no longer have to travel long distances, or deal with potential wait times.
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“Having a cell phone these days is a life and death situation. There are things you can’t even access . I mean, where are you going to go? There are no payphones on the street anymore. If you need to call 911 and you don’t have access to a cell phone, you’re going to experience a different level of problem than somebody who does.” says Calman.uncovered racial disparities related to accessing video telehealth services for patients seeking cancer care.
ReKlame Health, a behavioral health and addiction medicine startup, addresses those biases by providing culturally competent psychiatric care to people suffering from mental health conditions through telehealth. Rochaste says empathy is at the core of their services, and that they prioritize facilitating relationships of understanding between providers and patients.
“Our care navigators are there every step of the way to answer questions via text or over the phone,” he says. “From the moment they start, pair them with care team and have someone who’s dedicated and responsible to ensuring everything they need from manipulating the technology to figuring out their insurance benefits; how is this going to work, co-payments – everything that is outside of the four walls to make them comfortable.
Zayin Tilley, a 23-year-old telehealth user, finds that the process has simplified obtaining mental health assistance. Last summer, while interning for aompany, he experienced heavy anxiety after being required to travel to help a client. He credits his therapist, whom he connected with via telehealth, for contributing to his success during the trip.
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