According to T-Mobile's 2021 Scam and Robocall Report, Scam Shield screened or blocked 21 billion scam calls before they could reach customers.
T-Mobile’s scam call screening service, Scam Shield, was officially launched in July 2020, and in its first full year of operation, Scam Shield has blocked a mind-boggling 21 billion scam calls, according to T-Mobile’s 2021 Scam and Robocall Report.
If scam calls seem like they’re out of control, the time of year may have something to do with that. According to T-Mobile, the weeks between Thanksgiving and Christmas have the highest volume of scam calls, but call volume drops sharply after December 23. In addition to taking holidays, scam callers also take weekends off, leading to an 85% drop in call volume.
Scam calls cost millions When scam callers aren’t on holiday, they’re taking a lot of people’s money. According to a fraud report by the Federal Trade Commisssion, consumers lost $165 million dollars due to scam calls in the third quarter of 2021 alone. Text scams are also on the rise, accounting for another $32 million dollars lost in the third quarter of 2021.
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