The nationwide Suicide and Crisis Lifeline experienced a huge uptick in calls and texts after the launch of its 3-digit number, 988, last year.
But officials said there are some much-needed improvements and a remaining lack of awareness of the helpline.
He volunteers to answer calls. Federal officials said there's been a 35% surge to 988, in its first year of operation compared to its 10-digit line. "I have members of my family who struggle and continue to struggle with addiction," said Giffen. "Part of the outreach this past year and nationwide outreach is helping to reduce the stigma about reaching out for help," said Buckelew Programs CEO Chris Kughn. "We've been able to help people de-escalate from crisis situations. The next step is to get them access to the right level of service in their local community," said Kughn.
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