On the list of what keeps restaurant tables occupied, standard of service places a close second to quality of food | via FnBReport
On the list of what keeps restaurant tables occupied, standard of service is a close second to quality of foodSince the launch of its first branch in July 2007, Mamou Restaurant has enjoyed steady success. Aside from the bestselling Healdsburg harvest salad, Lorenzo truffle pasta, and steaks, diners return for its warm service, or what owners Oye and Malou Forès refer to as “the Mamou way.”
An understanding of this work ethic and mindset is of primary importance. “We give them examples, let them know what ‘the extra mile’ is, and bring them to our favorite restaurants to experience what we would like others to receive from them,” explains Malou.
“In the retail business, everyone competes for the customer’s attention. If you don’t give what they want, they will take their business elsewhere.” He also explains that a customer is four times more likely to talk about a bad experience than a good one. “The, if they don’t get the level of service they expect then the establishment fails, regardless of the establishment’s service level,” he emphasizes.
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