A Taylor Swift fan had to battle StubHub after the company wouldn't give her a refund when the seller from whom she bought her Eras Tour tickets didn't have them.
“So I was like, 'Yes, score, I got tickets!' And they were pretty good seats. And she was thrilled,” she said.
In a statement to the I-Team, StubHub didn’t explain why Klein’s refund took so long. But it did say that more than 80 percent of its sellers for the Eras tour are first-time sellers, which is causing an unusually high number of order issues. Steve McFarland with the Better Business Bureau agrees. But he warns Swifties that most ticket problems start on social media.
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