A Starbucks regular in L.A. said that he’s bummed about the string of closures that the coffee giant recently announced. “I thrive on the whole vibe here, the energy of people,” he said. “I hitched my horse here.”
This week, six Starbucks locations in Los Angeles will close forever, because of what the company calls “a high volume of challenging incidents.” “It’s a whole thing every day,” one barista said. He went on, “People get violent with us. People steal stuff. It’s very aggressive.”“Better iced tea than hot tea—look on the bright side,” Ray Indolos, who spends several days each week sitting and drawing in various Starbucks around Los Angeles, said. “I’m super bummed out.
Indolos started hanging out at Starbucks twenty-two years ago. “I’m from Hollywood,” he said. “I hitched my horse here.” His regular order is an iced Americano with chocolate foam. He used to work in the animation industry, and now works in the office of a mental-health facility. He went on, “I mean, it’s not like a hotbed for the Mafia or anything like that. It’s not so much crime as disturbance.
Starbucks has plans to offer de-escalation training at those locations which will remain open. Indolos approves: “You’re making coffee, and you’re face to face with someone who’s totally out of it, and you will have some tools you can rely on,” he said. Baristas, he added, “should all have jujitsu and karate on their résumés.”
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