They don't deal with your baggage well.
In the middle of the list are Delta Air Lines as well as United Airlines . Each of these airlines handles substantially fewer bags than Southwest . But they also mishandled a larger number of them, with both major players losing or damaging more than five bags per 1,000 .The same data reveals the airline that holds the dubious distinction as the one most likely to mishandle your bags is American Airlines—and it's not even a close contest.
American Airlines handles nearly as many bags as Southwest's high-volume operation, at 104,377,330 in the last 12 months. Of those, it lost, delayed, or damaged 835,200, for a total of eight in 1,000. That means its record is only half as good as Southwest's—or, put more directly, twice as bad.responsible for repairing or reimbursing
a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation, according to the U.S. Department of Transportation . If any damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag .
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