Southwest cancels most flights again today as feds rip 'unacceptable' debacle, bags pile up at LaGuardia
One couple from Chicago stranded at LaGuardia Tuesday said the least the airline could do is communicate better about cancellations and flight changes -- and make itself more available to aggrieved customers.
The federal government called out the airline, calling its handling of the crisis"unacceptable" and saying the airline"failed in properly supporting travelers who suffered cancellations and delays." Customers of the airline appeared to endure far worse repercussions than those who used other airlines over the last few days. Southwest accounted for more than 72% of the 3,900 U.S. flights that Flight Aware stats indicated were canceled Monday. Delta had about 300 canceled flights, while United Airlines had less than half that, data shows.The ripple effect of accumulating canceled flights is expected to last days for Southwest flyers.
It continued:"All Customers traveling through January 2, 2023 are able to rebook in the original class of service or travel standby without paying additional charges; please know available inventory is limited during the holidays."
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