Southwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
After thousands of Southwest Airlines flights were canceled at the end of last year, the airline is outlining its road to recovery.The airline sent an email to customers Monday night outlining its recovery from the mountain of issues encountered during peak holiday travel.CNN reportedIt has also hired an aviation consulting firm to "complete an assessment of the event and make recommendations of additional mitigation elements for us to consider.
The airline has budgeted more than $1 billion of its annual operating plan on improving and maintaining its IT systems.
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Where does Southwest Airlines stand in getting refunds and bags to travelers?The Dallas-based airline has more than 3,000 people working on getting reimbursements out to customers stranded by nearly 17,000 canceled flights.
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Southwest Airlines CEO Bob Jordan describes the moment he knew a reset was necessarySouthwest Airlines CEO Bob Jordan discussed the cascading holiday cancellations that eventually forced the Dallas-based airline to call off nearly 17,000 flights
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Southwest Airlines outlines recovery from operations meltdown late last yearAfter thousands of Southwest Airlines flights were canceled at the end of last year, the airline is outlining its road to recovery.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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